We understand how important your privacy is. This document clearly explains how gan78 collects, uses, stores, and protects the personal information of each of our members.
This Privacy Policy ("Policy") describes the privacy practices of gan78 ("Platform", "we") regarding the collection, use, disclosure, and protection of personal information you provide when using the website, mobile app, and all services offered by gan78.
By registering as a member or using the gan78 platform, you agree to the practices described in this Privacy Policy. This Policy should be read together with our Terms and Conditions, which form the complete agreement between you and the platform.
We are committed to handling your personal information with the highest standards of security and transparency, in line with global data protection best practices. As a platform serving users in Malaysia, we ensure all our practices comply with applicable data protection laws.
We collect two main categories of information: information you provide directly to us, and information collected automatically while you use the platform.
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth | KYC verification & compliance |
| Contact Information | Phone number, email address, residential address | Account communications & support |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Usage Data | Login activity, wagering activity, game records | Security & service improvement |
| Technical Data | IP address, device type, web browser, operating system | Security & fraud detection |
For identity verification (KYC) purposes, we may request copies of identification documents such as a valid national ID, passport, or driving licence. These documents are stored securely and accessed only by authorised personnel.
Every piece of data we collect has a clear and legitimate purpose. We do not use your information for any purpose beyond the scope stated below without obtaining your consent first.
Gan78 does not sell, rent, or disclose members' personal information to third parties for their own commercial purposes. However, there are limited situations where sharing information becomes necessary:
All third-party service providers we engage are bound by strict data confidentiality agreements and are only permitted to use your information for the specified purposes. They are not authorised to disclose or use your data for any other purpose.
In the event of a company merger, acquisition, or asset sale, member information may be transferred as part of the business assets. In such situations, we will notify members via in-platform notifications or email before any transfer takes place.
Protecting your personal information is an absolute priority for gan78. We continuously invest in the latest security infrastructure to keep your data safe at all times.
The gan78 platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. We do not use third-party cookies for targeted advertising outside our platform.
As a gan78 member, you have several important rights regarding your personal data that we handle. We fully respect and facilitate the exercise of these rights.
You have the right to request a copy of all personal data we hold about you.
You may request the correction of any inaccurate or incomplete information.
You may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format.
You may request a restriction on data processing under certain circumstances provided by law.
To exercise any of the above rights, contact our privacy team via official email or Live Chat. We will process your request within 30 business days.
We retain your personal information only for as long as necessary for the purposes stated in this Policy, or as required by applicable law. Our general retention schedule is as follows:
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to you.
Gan78 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or new platform features. All amendments take effect immediately upon publication on the website.
For material and significant changes, we will notify members via in-platform notifications, email, or a prominent banner on the website at least 14 days before the changes take effect. This gives you ample time to review and make an informed decision about your continued use of the platform.
Your continued use of the gan78 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date shown at the top of this document reflects when the most recent amendment was made.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our dedicated privacy team ensures every inquiry is answered transparently and thoroughly. We aim to respond within 3 business days for most inquiries.
We don't just comply with the law – we go further to ensure your privacy is protected at every level
Your data is protected, your privacy respected. Register today and enjoy a safe, fair, and transparent wagering experience with hundreds of thousands of gan78 members.